UnBelizeable Privacy Policy

Last Updated: October 25, 2024

Introduction

Welcome to UnBelizeable! This Privacy Policy explains how UnBelizeable Tours ("UnBelizeable", "we", "us", "our") collects, uses, shares, and protects your personal information when you use our website (www.unbelizeabletours.com), mobile applications, and related services (collectively, the "Services").

We respect your privacy and are committed to protecting your personal information. This policy outlines our practices concerning the data we collect from you and how we use it. By accessing or using our Services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information You Provide to Us

We collect information you provide directly to us when you:

  • Create an UnBelizeable account

  • Make a booking for a tour, activity, or rental

  • Contact our customer support

  • Participate in surveys or promotions

  • Submit reviews or ratings

  • Interact with our social media accounts

This information may include:

  • Contact details (name, email address, phone number)

  • Demographic information (nationality, country of residence)

  • Payment information (credit card details, billing address)

  • Account login credentials

  • Communication preferences

  • Special requests or requirements for bookings

  • Health information relevant to tour participation (e.g., medical conditions that may affect participation in activities)

  • Content of communications with us

  • Photos or videos you submit

  • Reviews and ratings you provide

Information We Collect Automatically

When you use our Services, we automatically collect certain information, including:

  • Device Information: Device type, operating system, unique device identifiers, IP address, mobile network information, and browser type

  • Usage Data: Pages viewed, links clicked, booking searches, features used, referring URLs, and time spent on our Services

  • Location Information: General location based on IP address or more precise location (with your consent)

  • Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies (see our Cookie Policy for more details)

Information From Third Parties

We may receive information about you from third parties, including:

  • Business partners, such as tour operators and activity providers

  • Payment processors and other financial institutions

  • Social media platforms when you interact with our content or connect your social media account to our Services

  • Marketing partners and advertising networks

  • Public databases and publicly available sources

How We Use Your Information

We use your information for the following purposes:

Providing and Improving Our Services

  • Process bookings and payments

  • Communicate with you about bookings, account updates, and customer support

  • Facilitate communication between you and tour operators

  • Personalize your experience and recommendations

  • Develop new features and improve existing ones

  • Analyze usage patterns and trends

Marketing and Communications

  • Send promotional messages, newsletters, and special offers

  • Conduct surveys and collect feedback

  • Manage your communication preferences

  • Provide updates about our Services

Security and Legal Compliance

  • Protect the security and integrity of our Services

  • Prevent fraud, unauthorized access, and illegal activities

  • Enforce our Terms of Service

  • Comply with applicable laws and regulations

  • Establish, exercise, or defend legal claims

How We Share Your Information

We may share your information with the following categories of recipients:

Suppliers and Service Providers

  • Belizean Tour Operators and Activity Providers: We share booking information with the relevant suppliers to fulfill your bookings and provide the requested services.

  • Service Providers: We use third-party vendors to help us provide and improve our Services, including payment processors, cloud hosting providers, customer support tools, and marketing platforms.

Business Transfers

If UnBelizeable is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., law enforcement agencies, courts, or regulatory bodies).

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Our security measures include:

  • Encryption of sensitive data in transit and at rest

  • Regular security assessments and penetration testing

  • Access controls and authentication procedures

  • Employee training on data protection and security practices

  • Monitoring for suspicious activities

Your Privacy Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction

You can access and update your personal information through your UnBelizeable account settings or by contacting our customer support.

Marketing Communications

You can opt out of receiving marketing communications by:

  • Following the unsubscribe instructions in our emails

  • Adjusting your communication preferences in your account settings

  • Contacting our customer support

Cookies and Tracking Technologies

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of our Services.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

  • The amount, nature, and sensitivity of the personal information

  • The potential risk of harm from unauthorized use or disclosure

  • Whether we can achieve the purposes through other means

  • Legal, regulatory, and contractual requirements

Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

UnBelizeable is based in Belize, and we process and store information on servers located in Belize and potentially other countries. When we transfer your information to other countries, we will protect it as described in this Privacy Policy and comply with applicable data protection laws regarding such transfers.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@unbelizeabletours.com

Cookie Policy

What Are Cookies?

Cookies are small text files that are placed on your device when you visit our Website. They allow us to recognize your device and store certain information about your preferences or past actions.

Types of Cookies We Use

  • Essential Cookies: Required for the operation of our Website and Services

  • Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Website

  • Functionality Cookies: Enable us to personalize content and remember your preferences

  • Targeting Cookies: Record your visit to our Website, the pages you have visited, and the links you have followed

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can typically find these settings in the "options" or "preferences" menu of your browser. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

Please note that if you disable or refuse cookies, some parts of our Website may become inaccessible or not function properly.

More Information

For more detailed information about the cookies we use and how to manage them, please contact us using the information provided in the "Contact Us" section above.