UnBelizeable Terms of Service

Last Updated: October 25, 2024

Welcome to UnBelizeable!

We help users research and book authentic Belizean experiences, post reviews of those experiences, and discover the best of Belize through our platform. However, we are not a travel or tour agency, and we do not provide such experiences ourselves. When you make a booking, you will be purchasing a tour, ticket, rental, or other service directly from the local Belizean third-party supplier.

These Terms of Service apply to any use of UnBelizeable's services. Please read them carefully, as they contain important information concerning your legal rights and limitations on these rights, as well as a section regarding applicable Belize law and jurisdiction of disputes. By accessing or using UnBelizeable's services, you are indicating that you have read these Terms of Service and agree to be bound by them. If you do not agree with all of these Terms of Service, you are not permitted to access or use the services.

1. Introduction

1.1 These terms of service, together with the Privacy Policy and Cookie Policy (collectively, the "Terms of Service") set out the terms on which UnBelizeable Tours ("UnBelizeable", "we", "us, "our") provides services (the "Services") through UnBelizeable's booking platform (the "Platform") as made available through our website (www.unbelizeabletours.com, together with all related domains and mobile applications, collectively referred to as the "Website"). When we refer to "you", we mean any person that accesses or uses the Services. UnBelizeable is not a travel or tour agency, nor is it a supplier of tours, activities, or experiences. When you make a booking, you are using the Platform to contract with local Belizean third-party suppliers.

1.2 These Terms of Service govern your relationship with us regarding your use of the Services, including any bookings you make for any tour, ticket, attraction, activity, rental, and/or experience (described in these Terms of Service as an "Experience") that is advertised on the Website and is made available by a third-party supplier (each, a "Product").

1.3 By using or accessing the Services, making a Product booking ("Book", "Booking"), and/or creating an account on the Website (an "UnBelizeable Account"), you agree to be bound by these Terms of Service without modification, and you represent that you have read and understood them. For all Booking arrangements, the person making the Booking shall be deemed to have accepted these Terms of Service on behalf of all persons named in the Booking.

1.4 We may update or otherwise modify these Terms of Service at any time, and you understand and agree that your continued access or use of the Services after such change signifies your acceptance of the updated Terms of Service. We will note the date that updates were last made at the top of this page, and the updated Terms of Service will take effect upon posting. It is your responsibility to review this page periodically to review the most current version of the Terms of Service.

1.5 The Website may contain automatic translations powered by third-party services. We do not guarantee the accuracy of these translations and they are provided for convenience only. In case of any discrepancies, the English version shall prevail.

2. Use of the Services

2.1 As a condition of your use of the Services, you represent and warrant that: a) All information supplied by you in using the Services is true, accurate, current, and complete b) You are 18 years of age or older to use the Website and make bookings c) You possess the legal authority to enter into these Terms of Service and to use the Services d) You will use the Website to make only legitimate bookings for yourself or others for whom you are legally authorized to act e) You will inform such other persons about these Terms of Service that apply to the bookings you make on their behalf

2.2 Your use of the Services is permitted by UnBelizeable only for personal, non-commercial use and/or to make legitimate requests to book the Products offered. You agree not to use these Services to make any speculative, false, or fraudulent bookings.

2.3 You further represent and warrant that you: a) Are not currently suspended and have not previously been banned by UnBelizeable from using the Services b) Are not acting on behalf of a competitor of UnBelizeable c) Will not create multiple UnBelizeable Accounts d) Have full power and authority to enter into this legally binding agreement

2.4 We retain the right at our sole discretion to deny access to the Services to anyone at any time and for any reason, including, but not limited to, violation of these Terms of Service.

2.5 In accessing or using the Website, you acknowledge that you may be exposed to content that you may find offensive, indecent, or objectionable. UnBelizeable does not endorse such content and cannot vouch for its accuracy. You therefore access and use the Website at your own risk.

3. UnBelizeable Accounts

3.1 You may need to create an UnBelizeable Account and provide information about yourself to use certain features of the Website, particularly when making a Booking. You are responsible for:

Maintaining the confidentiality of your UnBelizeable Account password and login credentials
All activities that occur under your account
Notifying us immediately of any unauthorized use of your account
Ensuring your account information remains accurate and up-to-date

3.2 Your UnBelizeable Account is for your personal use only. You may not:

Impersonate any person or entity
Create an account for anyone other than yourself
Provide an email address or personal details other than your own
Create multiple accounts
Transfer your account to another person
Share your account credentials with others

3.3 We may terminate or suspend access to your UnBelizeable Account or ability to use the Services, in whole or in part, at our sole discretion, for any or no reason, and without notice or liability. Examples include, but are not limited to:

Violation of these Terms of Service
Fraudulent or suspicious activity
Non-payment of fees
Abusive behavior toward suppliers or our staff
Extended periods of inactivity

3.4 Account termination may result in:

Deletion of your account and all related information
Forfeiture of any unused credits or rewards
Cancellation of pending bookings
Barring from future use of the Services

4. Website Prohibited Activities

4.1 The content and information on the Website (including, but not limited to, messages, data, information, text, photos, graphics, video, maps, icons, software, code, or other material, collectively described as the "Website Content"), as well as the infrastructure used to provide such Website Content, is proprietary to us. You agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any Website Content.

4.2 You agree that you will not and will not assist or enable others to:

a) Use the Website or Website Content for any commercial or unlawful purpose

b) Access, monitor, or copy any Website Content using any robot, spider, scraper, or other automated means or manual process without our express written permission

c) Violate the restrictions in any robot exclusion headers on the Website or bypass other measures employed to prevent or limit access to the Website

d) Take any action that imposes, or may impose, an unreasonable or disproportionately large load on our infrastructure

e) Deep-link to any portion of the Website without our express written permission

f) "Frame", "mirror" or otherwise incorporate any part of the Website into any other website

g) Attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software used on our Website

h) Use the Website to:

Threaten, harass, or cause distress to another person
Submit or transmit spam or bulk messages
Promote discrimination or hatred
Violate any third-party rights
Submit false reviews or manipulate our rating system
Transmit any viruses or harmful code
Attempt to gain unauthorized access
Interfere with the proper working of the Website

5. Electronic Communications

5.1 When you use the UnBelizeable Website or send communications to us, you are communicating electronically. You agree that we may communicate with you electronically via:

Email
Text messages
In-app notifications
Website notifications
WhatsApp or other messaging platforms

5.2 You may opt-out of marketing communications by following the unsubscribe instructions in our emails. However, you cannot opt out of booking-related communications, which include:

Booking confirmations
Payment receipts
Service updates
Safety and security notifications
Policy changes

6. Content

6.1 User Content includes but is not limited to:

Reviews
Photos
Videos
Comments
Forum posts
Social media content
Feedback submissions

6.2 By submitting User Content, you grant UnBelizeable a worldwide, non-exclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to:

Use, reproduce, modify, adapt, and translate such content
Display and distribute content throughout Belize and worldwide
Create derivative works
Use the content for marketing and promotional purposes
Use your name in connection with your content

6.3 You acknowledge and agree that:

User Content is non-confidential and non-proprietary
UnBelizeable may display advertisements alongside your content
You are not entitled to compensation for such advertisements
UnBelizeable may remove any content that violates these terms
You are solely responsible for your content

7. Products and Booking Reservations

7.1 UnBelizeable provides the Platform through which you can enter into a contract with a third-party supplier of a Product ("Supplier"). Important points include:

UnBelizeable is not a supplier of any Product
Your contract for any Product is directly with the applicable Supplier
All Suppliers are independent Belizean businesses or licensed guides
We act as a disclosed agent on behalf of the Supplier

7.2 The provision of the Product you Book will be subject to:

Terms and conditions displayed on the Website for such Product
Information provided during the Booking process
The Supplier's own terms and conditions
Applicable Belize tourism laws and regulations

7.3 Before Booking, you should:

Carefully read all Product descriptions and requirements
Review any physical fitness or age requirements
Check pickup locations and timing
Verify any special requirements (e.g., certification for diving)
Contact us with any questions that may influence your booking decision

8. Pricing and Payments

8.1 Pricing Information:

All prices are quoted in USD and BZD
All listed prices include Belize's 12.5% General Sales Tax (GST)
Prices are based on local supplier rates
Prices include our 10% platform fee
Prices include 3% payment processing fee
Exchange rates between USD and BZD are updated daily
Prices may vary based on season (high season, low season, holidays)
Group rates and child pricing may apply where specified

8.2 Additional Fees and Taxes:

Equipment rental fees unless specified as included in the listing (paid directly to supplier)
Additional activities or services not included in the original booking
Any personal purchases or upgrades made during the experience

Note: All other fees and taxes are included in the listed price:

Belize's 12.5% General Sales Tax (GST)
Marine park fees
Conservation fees
Municipal taxes
Port fees
Fuel surcharges
All other government-mandated fees and taxes

8.3 What's Generally Not Included:

Transportation to/from experience location unless specified
Food and beverages unless specified in the tour description
Personal travel insurance
Optional activities or upgrades
Additional equipment rental unless specified
Guide gratuities (recommended 15-20%)
Items of personal nature
Medication or personal care items
Additional activities not listed in the tour description

8.4 Payment Processing:

When you submit a booking request, no payment is processed until the supplier confirms your booking
Upon supplier confirmation, your card will be charged
Payment must be completed within 24 hours of booking confirmation, or the request may be cancelled
Full payment is required at least 24 hours before the service start time
We accept Visa, Mastercard, American Express, and Discover
All payments are processed in USD
Payment confirmation sent via email
Digital receipts provided for all transactions
Booking is not considered confirmed until payment is received

8.5 Currency and Exchange Rates:

Primary display currency is USD
BZD prices shown for reference (fixed rate of 1 USD = 2 BZD)
Bank exchange rates and fees are independent of our rates
International transaction fees may apply from your bank
Currency conversion fees are the responsibility of the customer

8.6 Billing Verification:

Billing address must match payment method
Additional verification may be required for large purchases
We reserve the right to cancel bookings that fail verification
Fraudulent activity will be reported to authorities
Charge-backs will result in booking cancellation

8.7 Group Bookings and Volume Pricing:

Special rates may apply for groups of 8 or more
Custom quotes available for large groups
Different payment terms may apply for group bookings
Group cancellation policies may differ from standard policies

9. Cancellations and Modifications

9.1 Standard Cancellation Policy:

Full refund if cancelled 24+ hours before service date
No refund within 24 hours of service
Weather-related cancellations eligible for reschedule or refund
Force majeure events handled case-by-case

9.2 Supplier Cancellations:

Full refund provided if supplier cancels
Option to reschedule when possible
UnBelizeable will assist in finding alternatives
Additional compensation may apply for last-minute cancellations

9.3 Booking Modifications:

Changes subject to supplier availability
Must be requested at least 24 hours in advance
May incur additional fees
Some bookings cannot be modified

9.4 No-Shows:

Defined as arriving 15+ minutes late
No refund for no-shows
Rescheduling at supplier's discretion
Must contact supplier if running late

10. Health, Safety, and Documentation

10.1 Required Documentation:

Valid passport for international travelers
Booking confirmation/voucher
Any required certifications (e.g., diving certification)
Valid ID matching booking name
Proof of payment method used if required

10.2 Health and Safety:

You must disclose relevant health conditions
Follow all safety instructions and briefings
Use provided safety equipment properly
Right to refuse service if safety is compromised
Compliance with local health regulations

10.3 Travel Requirements:

Valid entry requirements for Belize
Appropriate travel insurance recommended
Understanding of activity physical requirements
Compliance with local laws and customs
Weather and seasonal considerations

11. Supplier Standards and Quality

11.1 Supplier Requirements:

Valid Belize Tourism Board licenses
Appropriate insurance coverage
Adherence to safety standards
Regular equipment maintenance
Professional staff and guides

11.2 Quality Monitoring:

Regular supplier evaluations
Customer review monitoring
Safety compliance checks
Service quality assessments
Incident investigation procedures

12. Our Liability

12.1 PLEASE READ THIS SECTION CAREFULLY. THIS SECTION LIMITS UNBELIZEABLE'S LIABILITY FOR ISSUES THAT MAY ARISE IN CONNECTION WITH YOUR USE OF THE SERVICES.

12.2 THE INFORMATION, CONTENT, SOFTWARE, PLATFORM, AND SERVICES PUBLISHED ON OR PROVIDED VIA THE SERVICES MAY INCLUDE INACCURACIES OR ERRORS. UNBELIZEABLE DOES NOT GUARANTEE THE ACCURACY OF, AND DISCLAIMS ALL LIABILITY FOR, ANY ERRORS OR INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF THE PRODUCTS AND SERVICES (INCLUDING PRICING, AVAILABILITY, PHOTOGRAPHS, FEATURES, SAFETY INFORMATION, AND PRODUCT DESCRIPTIONS).

12.3 UNBELIZEABLE MAKES NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, PRODUCTS, OR SERVICES FOR ANY PURPOSE. ALL SUCH INFORMATION, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.

12.4 THE SUPPLIERS ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF UNBELIZEABLE. WE ARE NOT LIABLE FOR:

Acts, errors, or omissions of any supplier
Personal injury or property damage resulting from supplier activities
Any loss due to supplier cancelation or changes
Weather-related issues affecting services
Loss or damage to personal belongings
Travel delays or transportation issues
Issues arising from equipment use or malfunction

12.5 IN NO EVENT SHALL UNBELIZEABLE BE LIABLE FOR:

Direct damages exceeding the amount paid for the booking in question
Indirect, punitive, incidental, special, or consequential damages
Lost profits or business interruption
Personal injury or property damage
Emotional distress
Data loss or corruption

13. Intellectual Property

13.1 Copyright and Ownership:

All Website content is owned by UnBelizeable
Unauthorized use strictly prohibited
Suppliers retain rights to their own content
User content rights as specified in Section 6

13.2 Trademark Protection:

UnBelizeable name and logo are protected trademarks
All other displayed trademarks belong to their respective owners
No implied right to use any trademarks
Prior written permission required for any trademark use

13.3 Content Usage:

Personal, non-commercial use only
No reproduction without permission
No distribution or resale
No modification or derivative works
No data mining or scraping

14. Privacy and Data Protection

14.1 Data Collection and Use:

Governed by our Privacy Policy
Collection of booking information
Payment processing data
Communication records
Website usage data
Marketing preferences

14.2 Data Security:

Industry-standard security measures
Encrypted payment processing
Secure data storage
Access controls
Regular security audits

14.3 Third-Party Data Sharing:

Sharing with suppliers for booking fulfillment
Payment processor requirements
Legal compliance
Marketing partners (with consent)
Anonymized analytics

15. Force Majeure

15.1 Neither party shall be liable for delays or failures in performance resulting from causes beyond their reasonable control, including but not limited to:

Natural disasters or severe weather
Government actions or regulations
Civil unrest or terrorism
Public health emergencies
Infrastructure failures
Telecommunications disruptions
Power outages
Other catastrophic events

15.2 Force Majeure Response:

Prompt notification required
Reasonable efforts to minimize impact
Cooperation to find alternatives
Refund or credit options
Booking protection measures

16. Governing Law and Jurisdiction

16.1 These Terms of Service are governed by the laws of Belize.

16.2 Any dispute arising from these Terms or use of our Services shall be subject to the exclusive jurisdiction of the courts of Belize.

16.3 Legal Proceedings:

Must be brought within Belize courts
English as primary language
Local legal standards apply
Mediation before litigation
Small claims options

17. Severability

If any provision of these Terms is found to be invalid or unenforceable:

Remaining provisions remain in full effect
Invalid terms replaced with valid similar terms
Core agreement remains intact
Local law provisions take precedence
Interpretation favors agreement validity

18. Contact Information

For legal notices and service: legal@unbelizeabletours.com

Customer Support: Email: support@unbelizeabletours.com

Last Updated: October 25, 2024